EchoUser | UX Research & Design Agency

Our Services

Research

The Research phase of our services explores users' wants & needs, aligning them with business and technical requirements.

Featured services:

Design

The Design phase of our services translates research insights into tangible products, ensuring they meet both user needs and business requirements.

Featured services:

Testing

The Testing phase of our services validates the design assumptions and identifies any issues with product implementation.

Featured services:

Full-Service

A unified Full-Service approach comprehensively plans and executes across all three phases.

This harmony helps build a powerful development framework and ensures maximum product success.

Sample Service Work

Full-Service

The UX as a Service EchoUser partner philosophy.

Case

Autodesk UX Partnership

Long term UX support

AutodeskDiary Studies. Full-Service. Surveys.

Case

FlashRay Full-Service UX

All-inclusive Partner

NetAppBranding. Design Review. Full-Service.

Common service:

Full-Service

A comprehensive user-centered design philosophy and process across every stage of product development.

Craft a deep understanding of the user, context, and interaction design with the product and service.

Story

EchoUser's Client-Partner Philosophy—An Overview

At EchoUser, our "Client-Partner" philosophy is based on transparency, collaboration, and integrity. As a boutique firm, we prioritize direct client relationships, fostering trust, awareness, and empowerment to ensure successful engagements.

April 6, 2023

Notable value:

Love of Craft

Our foundation is the way we work. Love what you do, obsess on the how, and the outcomes will follow.

Case

Gooru Education Experiences

Full Service Design & Research

GooruConceptual Modeling. Contextual Inquiry. Full-Service.

Case

Drivescale Composable Infrastructure

Power and Flexibility through UX

DrivescaleConceptual Modeling. Full-Service. Interaction Design.

Research

A process focused on discovering deep insights into user experiences and pain points, providing a foundation for strategic product design & development.

Story

Personas and Journey Mapping

Understanding users is crucial for product success. Personas and journey maps help build empathy, align stakeholders, and guide decisions. A recent study on job seekers used these tools to identify distinct personas, map their experiences, and uncover opportunities for product expansion.

February 3, 2016

Case

Informatica Cloud Conversion

Research, Evaluation and Design

InformaticaHeuristic Evaluation. Journey Maps. Personas.

Common service:

Personas

Personas are patterns of insights across user types based on real users.

They are a reference to help make design decisions and keep the user at the center of the design process.

Story

First as a UX Designer: Are user personas helpful?

Navigating the UX design landscape, I've pondered the real worth of user personas. Drawing from my journey, I argue for a nuanced, flexible approach, emphasizing empathy and creativity over strict adherence to templates.

February 5, 2024

Common service:

Journey Maps

Journey Maps are timeline visualizations of using a product to help broad understanding.

They highlight issues & opportunities for key personas across different stages.

Notable value:

Harness Ambiguity

Take energy from the new challenges we face every day. Be nimble and engaged in navigating uncertainty.

Design

Our design philosophy is a synergy of interaction, product, and experience design that emphasizes a comprehensive user-centric approach.

Case

Nimbula Cloud Services Research & Design

Simplifying Cloud Management

NimbulaSprints. Interaction Design. User Interviews.

Story

Let’s talk about dashboards

When I started designing dashboards, I was overwhelmed. I've since learned key steps: 1) establish content, info hierarchy & jobs to be done; 2) craft stories with wireframes, layouts & data visualizations; 3) use visual design for values & emotions. Always test with real users & iterate.

June 11, 2019

Common service:

Interaction Design

Interaction Design is designing how users will interact with products, environments, systems, and services.

It is architecting the flow of giving and receiving information in an experience.

Case

TriNet: Setting a Unified Design Framework

Integrating Design and Engineering

TriNetDesign System. Interaction Design.

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Visual Design

Visual Design is applying the visual language that connects products to users.

Rules & syntax, design systems, and overall look-and-feel amplify the interaction design into full product design.

Notable value:

Growth Mindset

Have capacity to learn from everything we do. Practice deliberately and explore growing your craft ever further.

Testing

Through user testing, we systematically observe and analyze how users utilize products, identifying pain points and opportunities for improvement.

Case

Varian TrueBeam: Human Factors Benchmarking

Standardizing Varian FDA Testing

VarianHuman Factors. Usability Testing.

Story

The Power of a Simple Usability Test

From skeptic to advocate: my career in UX research shows how usability testing evolved into a vital tool for improving user experiences and making impactful design decisions based on real user feedback.

April 15, 2024

Common service:

Usability Testing

Usability test a product early to quickly validate ideas, and test later to establish benchmarks. Continuously probe uncertainty throughout the process.

This applies to any development format: paper, wireframes, mockups, prototypes, and live products.