EchoUser | UX Research & Design Agency

Interaction Design

Interaction Design is designing how users will interact with products, environments, systems, and services.

It is architecting the flow of giving and receiving information in an experience.

Used in development phases:

Related services:

Featured

Highlight case studies and blog stories associated with Interaction Design.

Informatica Cloud Conversion

Research, Evaluation and Design

Journey maps and heuristic analysis led to three personas and four design approaches to enrich an onboarding experience.

Drivescale Composable Infrastructure

Power and Flexibility through UX

Creating a powerful and intuitive design for a highly technical and novel management tool.

Mighty: Investment Management

Start-up Fintech Design

End-to-end user research and design to create a first-in-its class product for managing venture capital.

Collections

Domain and method sample work that commonly utilize Interaction Design service.

Enterprise

Global companies need UX that can harness sophistication & depth.

Case

FlashRay Full-Service UX

All-inclusive Partner

NetAppBranding. Design Review. Full-Service.

Story

The Power of a Simple Usability Test

From skeptic to advocate: my career in UX research shows how usability testing evolved into a vital tool for improving user experiences and making impactful design decisions based on real user feedback.

April 15, 2024

Common service:

Full-Service

A comprehensive user-centered design philosophy and process across every stage of product development.

Craft a deep understanding of the user, context, and interaction design with the product and service.

Case

Autodesk UX Partnership

Long term UX support

AutodeskDiary Studies. Full-Service. Surveys.

Notable value:

Harness Ambiguity

Take energy from the new challenges we face every day. Be nimble and engaged in navigating uncertainty.

Story

3 Things to Consider When Taking On an Enterprise Design Project

Designing for enterprise requires focus on impact, certainty, and user expertise. Consider whether the app is sovereign or transient, as it affects design. Enterprise users are experts needing high data density and customizable UIs. Minimize extra steps to make the app more efficient and user-centric. Design for confidence in these complex systems.

July 13, 2017

Common service:

Usability Testing

Usability test a product early to quickly validate ideas, and test later to establish benchmarks. Continuously probe uncertainty throughout the process.

This applies to any development format: paper, wireframes, mockups, prototypes, and live products.

Story

Enterprise Software and Nielsen's Heuristics

User-centered design often takes a backseat in enterprise software, resulting in less-than-stellar user experiences. While Jakob Nielsen's heuristics can enhance enterprise applications, they require an organizational shift to prioritize the user experience, ultimately leading to a more engaging and efficient workplace.

January 24, 2012

Start-ups

Growth businesses need UX that can adapt to evolving needs.

Case

Drivescale Composable Infrastructure

Power and Flexibility through UX

DrivescaleConceptual Modeling. Full-Service. Interaction Design.

Case

Stitcher Iterative Test & Design

The RITE Method for Internet Radio

StitcherDiary Studies. Prototyping. RITE - Rapid Iteration.

Notable value:

Grit

Infuse passion, fortitude, and determination into getting things done. Hard work creates talent.

Story

The step by step guide of running an ideation workshop

I recently co-facilitated an ideation workshop at Emerson, where we used activities to generate innovative solutions. In this summary, I'll share the workshop's purpose, key aspects, and some tips for running a successful event. We aimed to align everyone's goals, encourage divergent thinking, and gain real-time input from participants.

May 8, 2019

Common service:

Personas

Personas are patterns of insights across user types based on real users.

They are a reference to help make design decisions and keep the user at the center of the design process.

Common service:

Journey Maps

Journey Maps are timeline visualizations of using a product to help broad understanding.

They highlight issues & opportunities for key personas across different stages.

Case

Mighty: Investment Management

Start-up Fintech Design

MightyContextual Inquiry. Conceptual Modeling. Interaction Design.

Common service:

Conceptual Modeling

A conceptual model is a simplified representation of relationships & hierarchy for a product or service.

It helps designers think of high level solutions and guide detailed design direction.

Notable value:

Creative Spirit

Diversity, curiosity, and adventure give us perspective. Get out there and pursue life.

Full-Service

The UX as a Service EchoUser partner philosophy.

Case

Autodesk UX Partnership

Long term UX support

AutodeskDiary Studies. Full-Service. Surveys.

Case

FlashRay Full-Service UX

All-inclusive Partner

NetAppBranding. Design Review. Full-Service.

Common service:

Full-Service

A comprehensive user-centered design philosophy and process across every stage of product development.

Craft a deep understanding of the user, context, and interaction design with the product and service.

Story

EchoUser's Client-Partner Philosophy—An Overview

At EchoUser, our "Client-Partner" philosophy is based on transparency, collaboration, and integrity. As a boutique firm, we prioritize direct client relationships, fostering trust, awareness, and empowerment to ensure successful engagements.

April 6, 2023

Notable value:

Love of Craft

Our foundation is the way we work. Love what you do, obsess on the how, and the outcomes will follow.

Case

Gooru Education Experiences

Full Service Design & Research

GooruConceptual Modeling. Contextual Inquiry. Full-Service.

Case

Drivescale Composable Infrastructure

Power and Flexibility through UX

DrivescaleConceptual Modeling. Full-Service. Interaction Design.

Education

Case

Gooru Education Experiences

Full Service Design & Research

GooruConceptual Modeling. Contextual Inquiry. Full-Service.

Case

Children's Day School

Design Through Play

Children's Day SchoolPrototyping. Training. User Interviews.

Notable value:

Growth Mindset

Have capacity to learn from everything we do. Practice deliberately and explore growing your craft ever further.

Case

Boulder Diversity Lab

Design Sprint Workshop

SHYFTcoTraining. Workshops.

Common service:

Workshops

Workshops are hands-on group sessions. They have many uses to spur design thinking and share knowledge.

Visioning, training, brainstorming, design sprints, project debriefs and more.

Story

Educating Clients in my UX Practice

At EchoUser, I've encountered organizations with varying levels of "UX Maturity." Some teams require more support, focusing on building capacity for UX by involving everyone in the process. Workshops offering hands-on experience can democratize UX, leading to a broader impact. This holds true for mature organizations as well, even with their extensive UX appreciation.

February 3, 2020