EchoUser | UX Research & Design Agency

Research Services

Explore. Behaviors. Needs. Pains. Insights.

Creation. Flows. Models. Wireframes. Visuals.

Users. Assess. Measure. Iterate. Improve.

The Research phase of our services explores users' wants & needs, aligning them with business and technical requirements.

The insights gained lay the groundwork for product design and development.

Design then translates these insights into tangible product. Testing validates the research assumptions and identifies any issues with product implementation.

Related Research Services:

Contextual Inquiry.

User Interviews.

Heuristic Evaluation.

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Sample Service Work

Sample work collections that commonly utilize Research and related methods.

Personas

Personas illustrate product use patterns among user types, guiding design decisions.

Enhancing the Festival Experience

Enhancing the Festival Experience

Transforming Event Dynamics

EchoUserContextual Inquiry. Journey Maps. Personas.

First as a UX Designer: Are user personas helpful?

First as a UX Designer: Are user personas helpful?

Navigating the UX design landscape, I've pondered the real worth of user personas. Drawing from my journey, I argue for a nuanced, flexible approach, emphasizing empathy and creativity over strict adherence to templates.

February 5, 2024

Our core essence. Act with integrity, respect, and self awareness. Have this for our clients, our work, each other, and ourselves.

Gooru Education Experiences

Gooru Education Experiences

Full Service Design & Research

GooruConceptual Modeling. Contextual Inquiry. Full-Service.

Common service:

Personas are patterns of insights across user types based on real users.

They are a reference to help make design decisions and keep the user at the center of the design process.

Personas and Journey Mapping

Personas and Journey Mapping

Understanding users is crucial for product success. Personas and journey maps help build empathy, align stakeholders, and guide decisions. A recent study on job seekers used these tools to identify distinct personas, map their experiences, and uncover opportunities for product expansion.

February 3, 2016

Informatica Cloud Conversion

Informatica Cloud Conversion

Research, Evaluation and Design

InformaticaHeuristic Evaluation. Journey Maps. Personas.

Guidewire Insurance Software

Guidewire Insurance Software

Persona Development

Guidewire SoftwareJourney Maps. Personas. Training.

Tendril User Research

Tendril User Research

Behavioral Energy Patterns

TendrilContextual Inquiry. Diary Studies. Personas.

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Journey Maps

Journey maps outline user interactions with a product over time, highlighting issues, and opportunities.

Linkagoal: Redesigning for a Digital Community

Linkagoal: Redesigning for a Digital Community

Revamping User Journeys

LinkagoalConceptual Modeling. Strategy. User Interviews.

Personas and Journey Mapping

Personas and Journey Mapping

Understanding users is crucial for product success. Personas and journey maps help build empathy, align stakeholders, and guide decisions. A recent study on job seekers used these tools to identify distinct personas, map their experiences, and uncover opportunities for product expansion.

February 3, 2016

Harness Ambiguity

Take energy from the new challenges we face every day. Be nimble and engaged in navigating uncertainty.

Informatica Cloud Conversion

Informatica Cloud Conversion

Research, Evaluation and Design

InformaticaHeuristic Evaluation. Journey Maps. Personas.

Common service:

Journey Maps are timeline visualizations of using a product to help broad understanding.

They highlight issues & opportunities for key personas across different stages.

Enhancing the Festival Experience

Enhancing the Festival Experience

Transforming Event Dynamics

EchoUserContextual Inquiry. Journey Maps. Personas.

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Contextual Inquiry

Contextual inquiry is observing users in natural environments for overall insights on real product use.

Mighty: Investment Management

Mighty: Investment Management

Start-up Fintech Design

MightyContextual Inquiry. Conceptual Modeling. Interaction Design.

Lessons from Hosting Contextual Inquiry Workshops

Lessons from Hosting Contextual Inquiry Workshops

At EchoUser, we launched a professional development initiative to enhance our expertise. Deirdre Hirschtritt and I led sessions on Contextual Inquiry, focusing on industry applications, method adaptation, and stakeholder involvement. The hands-on activities and discussions helped our team refine their skills for upcoming generative projects.

Humble, but Confident

Be driven yet thoughtful. Be open and honest, and listen first.

Tendril User Research

Tendril User Research

Behavioral Energy Patterns

TendrilContextual Inquiry. Diary Studies. Personas.

Common service:

Contextual Inquiry

Contextual Inquiry is observing users in natural environments for overall insights on real product use.

It helps identify challenges beyond hyper-focused design & development.

Beyond Usability: What Else is in a Researcher's Toolkit?

Beyond Usability: What Else is in a Researcher's Toolkit?

UX research goes beyond usability testing. To assess usefulness, researchers use interviews, contextual inquiry, diary studies, & prototyping. These methods help understand user wants, needs, and desires, and inform product development & strategic planning.

October 6, 2017

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