We recently read an article about designing multi-layer experiences, catering to both casual users and power users, which likened the process to unlocking advanced features in games.

I recently reflected on the challenge of explaining UX professions and the need for clear communication.

While doing a lot of phone interviews recently, I leaned into the "Human School" approach, which promotes treating interviewees like people, conversing in natural language, deviating from the script, and facing questions bravely.

I recently finished usability testing on a Cisco router product and discovered that power users felt extremely satisfied overcoming the product's complex UI challenges, despite the frustrations.

I explored the role of a usability test moderator and compared it to the role of observers, discussing multitasking, differing perspectives, and the impact of non-verbal communication on the testing process.

I attended SF Creative Mornings and appreciated Adam Tobin's inspiring speech on nurturing ideas.

On my trip to Montreal and Quebec City, I was captivated by the ingenious and well-thought-out design, the super-convenient Bixi bikeshare programs, and the awe-inspiring fusion of old and new in both cities' magnificent architecture and rich culture.

As a designer, my process is a constantly evolving journey, involving gathering inspiration from various sources, experimenting with ideas, and iterating through numerous rounds until a result is reached, all while adapting to project constraints.

As an experience designer, I've found that a significant part of my day revolves around educating clients about design, which I call "design-gelizing." It's important for designers to be effective teachers to ensure clients understand and appreciate the design process.

I conducted a comparison between Facebook and Renren, focusing on their UX and motivational strategies, and discovered that while Facebook offers a cleaner interface, Renren's unique features cater to Chinese users, making it successful in that market.

We visited the new and improved Terminal 2 at SFO, which emphasizes eco-friendly design, environmental sustainability, and brings back the romance of traveling with its luxurious ambiance, while offering sustainable dining options for travelers.

I explored affordable UX solutions and discovered how Posterous, a content-sharing platform, can be repurposed for UX research by using it in a diary study to help track user experiences with screenshots and comments, providing valuable insights.