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Leveling Up & Designing Multi-Layer Experiences
We recently read an article about designing multi-layer experiences, catering to both casual users and power users, which likened the process to unlocking advanced features in games.
"So, what do you do again?" Explaining your job to mom, dad, and everyone else
I recently reflected on the challenge of explaining UX professions and the need for clear communication.
Phone interviews: how tos (and don’t dos)
While doing a lot of phone interviews recently, I leaned into the "Human School" approach, which promotes treating interviewees like people, conversing in natural language, deviating from the script, and facing questions bravely.
That's why we call them POWER users
I recently finished usability testing on a Cisco router product and discovered that power users felt extremely satisfied overcoming the product's complex UI challenges, despite the frustrations.
If multitasking makes you dumber, where does moderating fit in?
I explored the role of a usability test moderator and compared it to the role of observers, discussing multitasking, differing perspectives, and the impact of non-verbal communication on the testing process.
SF Creative Mornings with Adam Tobin
I attended SF Creative Mornings and appreciated Adam Tobin's inspiring speech on nurturing ideas.
Quebec's Design Moxie
On my trip to Montreal and Quebec City, I was captivated by the ingenious and well-thought-out design, the super-convenient Bixi bikeshare programs, and the awe-inspiring fusion of old and new in both cities' magnificent architecture and rich culture.
Method or madness?
As a designer, my process is a constantly evolving journey, involving gathering inspiration from various sources, experimenting with ideas, and iterating through numerous rounds until a result is reached, all while adapting to project constraints.
Educating on Design
As an experience designer, I've found that a significant part of my day revolves around educating clients about design, which I call "design-gelizing." It's important for designers to be effective teachers to ensure clients understand and appreciate the design process.
Renren VS. Facebook
I conducted a comparison between Facebook and Renren, focusing on their UX and motivational strategies, and discovered that while Facebook offers a cleaner interface, Renren's unique features cater to Chinese users, making it successful in that market.
SFO T2 to lead the nation's airport terminals in environmental design
We visited the new and improved Terminal 2 at SFO, which emphasizes eco-friendly design, environmental sustainability, and brings back the romance of traveling with its luxurious ambiance, while offering sustainable dining options for travelers.
Quick and dirty UX tool: Posterous
I explored affordable UX solutions and discovered how Posterous, a content-sharing platform, can be repurposed for UX research by using it in a diary study to help track user experiences with screenshots and comments, providing valuable insights.
More Perfect Experiences
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