Rigorous, systematic testing with real operators is key to finding and mitigating possible sources of human error.
Varian Medical Systems was facing new FDA requirements for safety and usability human factors testing for all medical devices and software. EchoUser was tasked to develop a new process of testing medical devices and piloted this process by determining the level of usability for Varian’s new product TrueBeam 2.0.
We measured research findings by four basic Key Performance Indicators (KPIs), which we determined to be Effectiveness, Use Safety, Efficiency, and Satisfaction. After, we identified areas that measured well in the KPIs as well as areas that could use some improvement.
EchoUser developed has now become standardized for use with a wide range of medical devices and software across Varian.