Narrowing the focus of the redesign project down to pain points for higher product impact.
Pulse Secure had begun to lay out development plans for Orchestrator, a software solution derived from their current product. Instead of mimicking the design of the existing Pulse product, the Pulse Secure team wanted to rethink the UX of Orchestrator from the ground up in order to significantly improve the product’s usability.
EchoUser was tasked with distilling a large amount of complex functionalities into clear, straightforward concepts that would reflect the priorities and needs of the tool’s target users. Urgent deadlines and time constraints pushed our team towards delivering quality designs that Pulse Secure could implement and continue moving forward with development.
We applied an iterative approach — procuring design concepts and reviewing them with the product team and in-the-field users if the Pulse tool, and then implementing changes based on feedback while continuously increasing the scope and fidelity of the design wireframes. To ensure that all progress aligned with the Pulse team’s vision and development objectives, we maintained a collaborative and communicative relationship throughout.