User Experience Researcher / Usability Engineer

About us

EchoUser is a growing full-service User Experience research & design firm based in San Francisco, CA, with satellite offices in Boulder, CO, and Washington, DC. We’re looking for a User Experience Researcher / Usability Engineer to add to our growing team in San Francisco.

We pride ourselves on researching and designing for a wide variety of complex products and domains. Whether it’s enterprise design (e.g., Cisco, Juniper), massive user populations (e.g., Google), multi-faceted systems (e.g., BART - Bay Area Rapid Transit), different experiences (e.g., Gooru, and the ‘learning experience’), or subtle real-life experiential challenges (e.g., bagels, coffee, asteroids, etc.), we like all complexity (and destroying it!).

About the role


  • We are seeking candidates who can conduct user experience research and testing projects including formative and summative usability testing, competitive testing, interviews, contextual inquiries, surveys, etc. with a range of clients, both in-person and remotely.


  • Approximately 1 to 3 years of hands-on, professional, applied usability testing and/or user experience research (outside of any school program coursework) is required for this position.

  • Knowledge, skills, and ability to conduct and lead studies with people. You will be independently involved with usability testing, interviews, contextual inquiries, etc.

  • Technically adept and conversant. While we test most anything, software is our bread and butter. And sometimes it gets quite technical.

  • Solid understanding of measurement and common statistics. We deliver advanced experience evaluation, not just qualitative feedback. But you can tell a story with your data in a way that anyone can understand.

  • Your written communication is concise, grammatically correct, and has the appropriate tone and level of detail for the medium and audience.

  • You have a professional, authoritative, engaging presence.

  • Some more technical skills. What exactly? Who knows; you tell us. There’s something you do, can build, or know about that is interesting to you and that we’d like to hear about.

  • A graduate degree in Human Factors, Experimental Psychology, Usability, Design or similar specialization is preferred. Other technical degrees with emphasis or specific experience in these areas are also welcome.

How to apply

If you’re interested in potentially joining our passionate crew, please send an email to with your LinkedIn and/or portfolio information.