We specialize in seamlessly adding our EchoUser Methodology into your process. We provide our customers comprehensive user research, rapid evaluation services, and end-to-end Experience-Centered Development (ECD).
Overview
We utilize methods that serve the entire design lifecycle:
- Understanding the User - Interviews, Focus Groups, Field Observation
- Defining the Interaction - Use Cases, Wireframes
- Designing the Interface - Prototyping, Rapid Iterative Testing, Benchmark Usability
Publications
Our proprietary user evaluation methods allow our clients to track their hard-to-measure users’ perception across the entire development lifecycle, from concept to sales.
Our Culture
Holistic experience evaluation; through understanding, definition, and development.
Sensitivity to our client’s time, our time, and the user’s time.
Maximizing experience innovation output for all concerned.
Rapid iteration – in development and experience evaluation. It is our signature service.
Solutions. We do not believe in only identifying problems.
Balance. Balance in positive and constructive feedback. Balance in understanding underlying business, technology, and stakeholder needs.
Close working relationships with product development. Our methods are tailored to elicit the most effective relationships.
Addressing the higher order causes as well as the lower order symptoms.
Experience analysis that senior management can understand and use to make business decisions.