Creating Better Human Experiences.

In 2014, after eight years of building up a deep knowledge base and perfecting processes in our San Francisco headquarters, we opened up EchoUser East in Washington, DC. Since opening our East Coast office, we’ve been unraveling complexity in high-impact fields like healthcare, education, and government.

A Small Team Tackling Big Challenges.

EchoUser East is a lean and talented team of experience researchers and designers. We use research-led design to deliver powerful insights to improve and innovate user experiences across mediums, from digital to service-based. We believe that our human-centered approach can help teams better understand their users and deliver better experiences all around.

For over 10 years, we have cut our teeth on big, complex enterprise projects, and so are ready to untangle the knottiest problems. And, we’re not just interested in partnering with you on your most complex projects. We’re strong advocates for organizations developing UX capabilities internally. We’ve helped to drive better patient outcomes at the Center for Medicare & Medicaid Services, connected students and employers through the American Geophysical Union, shifted a corporate culture toward design thinking at Capital One, and mentored growing startups at 1776.

We’re always on the lookout for our next partner trying to improve user experience. Email us at


We offer a wide range of UX services to support your needs as an organization. If you’re looking to better understand UX processes and tools, we can educate your team on industry best practices. If you’re well versed in the benefits of UX and are hoping to get insight on how to deploy UX in your organization, we can develop a UX strategy for your team.

If you’re looking for insights on your customers or are ready to make improvements on your service or product, we can get hands-on and conduct the research and design ourselves.


We are versed in conducting UX research at both ends of the design process. We are experts in conducting exploratory research to help you understand your problem space and business opportunities as well as conducting validation research to ensure your product or service is working for your users.

  • Interviews & contextual inquiry
  • Surveys & diary studies
  • Persona Development
  • Usability Testing


We have internal expertise that extends across the UX design process. Whether you are interested in developing a prototype to explore and validate a concept or are interested fully building out a product or service, we can support you throughout.

  • Interaction design (information architecture, workflows, wireframes)
  • Visual design
  • Storyboards
  • Prototyping


We can facilitate your team in developing internal UX capabilities through educational workshops focused on your specific industry or team structure.

  • Design Thinking Workshops
  • Design Sprints

Contact us.