Keeping a tight iterative feedback loop design to ensure the tool’s consistency with user behavior.
NetApp’s System Performance Modeler (SPM) tool is an essential tool for sales engineers and partners to determine which hardware and software solutions meet customers’ performance needs.
Our team was tasked with identifying the current tool’s shortcomings and redesigning to ensure users could easily find the answers they needed. As the tool was critical to the NetApp sales and partner experience, it was vital for users to trust its accuracy and effectiveness.
After completing several rounds of user testing and revision, we put our solution in front of users one last time to determine how the new experience compared to that of the current tool. Multiple rounds of usability tests on the System Usability Scale (SUS) revealed that the experience had been drastically improved. At the conclusion of the project, we delivered high fidelity annotated mockups to a development team to use towards building the new SMP tool.