A solution that would meet novice user needs, yet be comprehensive and powerful enough for expert users.
NetApp’s Interoperability Matrix Tool (IMT) helps partners and sales professionals determine the compatibility of a given set of software and hardware. Through our research, we found that the existing tool relied on the user’s knowledge of NetApp products to find and interpret an answer, alienating novice users. The process also produced a dense spreadsheet of results, instead of a shortlist of definitive solutions, making it difficult even for expert users to quickly come to an answer. Our role was to design an experience that would address these pain-points.
As the project concluded, we delivered our research findings, concepts, wireframes, and reference screens to the NetApp IMT team to communicate how the tool should be updated to better accommodate user needs. Going forward, these deliverables will help to inspire and guide the development of the next-generation tool.