EchoUser | UX Research & Design Agency

Case:

Children's Day School

Stitcher

internet radio, talk radio, mobile apps, podcasts, podcast production, podcast distribution, digital media, advertising, marketing, broadcasting, audio broadcasting, and audio broadcast

Services:

RITE - Rapid Iteration.

Stitcher Iterative Test & Design

Case:

RoboSystems

Social robots

Services:

Industrial Design.

RoboCam: The Social Robot

Case:

Google

search, ads, mobile, android, online video, apps, machine learning, virtual reality, cloud, hardware, artificial intelligence, youtube, and software

Services:

Athenascope

Computer Games

Services:

Contextual Inquiry.

Benchling

Biotechnology. Life Science. Software Development.

Services:

Mighty

CRM. Investments.

Services:

Mighty: Investment Management

Case:

Act!

CRM, Email Marketing, Sales Automation, Drip Marketing, Social Media Integration, Whitelabel Platform, CRM, marketing automation, SMB, and Growth

Services:

23andMe

genetic research, consumer genetics, and direct-to-consumer genetic testing

Services:

GeoLEAD: Career Services for Geoscience Graduates

Akili Interactive Labs

biotech, digital, ADHD, Biostatistics, Digital Therapeutics, and Digital medicine

Services:

American Geophysical Union

Publications, Education and Outreach, Meetings/Conferences, Public Policy, Earth science, Space science, and Geosciences

Services:

Case:

Autodesk

3D Design Software and Technology, Digital Prototyping, Sustainable Design Software, Media & Entertainment, Consumer Software, PLM, Cloud, and Mobile

Services:

Case:

Autodesk UX Partnership

Applied Information Sciences

Custom Application Development, Cloud Computing, Infrastructure & Systems Engineering, SharePoint, Azure & AWS, Business Intelligence, DevOps, Managed Services, User Experience, Dynamics 365, Office 365, App Modernization, and Business Application Platform

Services:

Workshops.

BART

Public Transit

Services:

Bay Area Rapid Transit (BART)

Surveys.

Case:

iRhythm

mHealth, Wearables, Digital Health, Medical Devices, and technology

Services:

Drivescale Composable Infrastructure

Drivescale

Big Data infrastructure and composable infrastructure

Services:

Case:

Varian

Medical Equipment Manufacturing

Services:

Varian TrueBeam: Human Factors Benchmarking

Human Factors.

Case:

Informatica

Data Governance, Data Catalog, Data Marketplace, Data Quality, Enterprise Cloud Data Integration, Cloud Data Integration, Master Data Management, B2B Data Exchange, Application ILM, Complex Event Processing, Data Replication, Data Masking, Data Virtualization, Messaging, Big Data, and Identity Resolution

Services:

Personas.

Journey Maps.

Informatica Cloud Conversion

Case:

See more: Cases, Stories, Services, and on our Company.

Explore EchoUser

We’ve conducted a wide variety of work: for global companies to individuals, projects of years to days, domains from digital to outer space. Our UX as a service expertise applied to whatever best fits your needs.

Enterprise

Global companies need UX that can harness sophistication & depth.

NetAppBranding. Design Review. Full-Service.

FlashRay Full-Service UX

All-inclusive Partner

The Power of a Simple Usability Test

From skeptic to advocate: my career in UX research shows how usability testing evolved into a vital tool for improving user experiences and making impactful design decisions based on real user feedback.

April 15, 2024

Full-Service

A comprehensive user-centered design philosophy and process across every stage of product development.

Craft a deep understanding of the user, context, and interaction design with the product and service.

AutodeskDiary Studies. Full-Service. Surveys.

Autodesk UX Partnership

Long term UX support

Take energy from the new challenges we face every day. Be nimble and engaged in navigating uncertainty.

Harness Ambiguity

3 Things to Consider When Taking On an Enterprise Design Project

Designing for enterprise requires focus on impact, certainty, and user expertise. Consider whether the app is sovereign or transient, as it affects design. Enterprise users are experts needing high data density and customizable UIs. Minimize extra steps to make the app more efficient and user-centric. Design for confidence in these complex systems.

July 13, 2017

Usability Testing

Usability test a product early to quickly validate ideas, and test later to establish benchmarks. Continuously probe uncertainty throughout the process.

This applies to any development format: paper, wireframes, mockups, prototypes, and live products.

Enterprise Software and Nielsen's Heuristics

User-centered design often takes a backseat in enterprise software, resulting in less-than-stellar user experiences. While Jakob Nielsen's heuristics can enhance enterprise applications, they require an organizational shift to prioritize the user experience, ultimately leading to a more engaging and efficient workplace.

January 24, 2012

Start-ups

Growth businesses need UX that can adapt to evolving needs.

Drivescale Composable Infrastructure

Power and Flexibility through UX

DrivescaleConceptual Modeling. Full-Service. Interaction Design.

Stitcher Iterative Test & Design

The RITE Method for Internet Radio

StitcherDiary Studies. Prototyping. RITE - Rapid Iteration.

Infuse passion, fortitude, and determination into getting things done. Hard work creates talent.

Grit

The step by step guide of running an ideation workshop

I recently co-facilitated an ideation workshop at Emerson, where we used activities to generate innovative solutions. In this summary, I'll share the workshop's purpose, key aspects, and some tips for running a successful event. We aimed to align everyone's goals, encourage divergent thinking, and gain real-time input from participants.

May 8, 2019

Personas

Personas are patterns of insights across user types based on real users.

They are a reference to help make design decisions and keep the user at the center of the design process.

Journey Maps

Journey Maps are timeline visualizations of using a product to help broad understanding.

They highlight issues & opportunities for key personas across different stages.

Mighty: Investment Management

Start-up Fintech Design

MightyContextual Inquiry. Conceptual Modeling. Interaction Design.

Conceptual Modeling

A conceptual model is a simplified representation of relationships & hierarchy for a product or service.

It helps designers think of high level solutions and guide detailed design direction.

Diversity, curiosity, and adventure give us perspective. Get out there and pursue life.

Creative Spirit

Full-Service

The UX as a Service EchoUser partner philosophy.

AutodeskDiary Studies. Full-Service. Surveys.

Autodesk UX Partnership

Long term UX support

NetAppBranding. Design Review. Full-Service.

FlashRay Full-Service UX

All-inclusive Partner

Full-Service

A comprehensive user-centered design philosophy and process across every stage of product development.

Craft a deep understanding of the user, context, and interaction design with the product and service.

EchoUser's Client-Partner Philosophy—An Overview

At EchoUser, our "Client-Partner" philosophy is based on transparency, collaboration, and integrity. As a boutique firm, we prioritize direct client relationships, fostering trust, awareness, and empowerment to ensure successful engagements.

April 6, 2023

Our foundation is the way we work. Love what you do, obsess on the how, and the outcomes will follow.

Love of Craft

Gooru Education Experiences

Full Service Design & Research

GooruConceptual Modeling. Contextual Inquiry. Full-Service.

Drivescale Composable Infrastructure

Power and Flexibility through UX

DrivescaleConceptual Modeling. Full-Service. Interaction Design.

Research

A process focused on discovering deep insights into user experiences and pain points, providing a foundation for strategic product design & development.

Personas and Journey Mapping

Understanding users is crucial for product success. Personas and journey maps help build empathy, align stakeholders, and guide decisions. A recent study on job seekers used these tools to identify distinct personas, map their experiences, and uncover opportunities for product expansion.

February 3, 2016

Informatica Cloud Conversion

Research, Evaluation and Design

InformaticaHeuristic Evaluation. Journey Maps. Personas.

Personas

Personas are patterns of insights across user types based on real users.

They are a reference to help make design decisions and keep the user at the center of the design process.

First as a UX Designer: Are user personas helpful?

Navigating the UX design landscape, I've pondered the real worth of user personas. Drawing from my journey, I argue for a nuanced, flexible approach, emphasizing empathy and creativity over strict adherence to templates.

February 5, 2024

Journey Maps

Journey Maps are timeline visualizations of using a product to help broad understanding.

They highlight issues & opportunities for key personas across different stages.

Take energy from the new challenges we face every day. Be nimble and engaged in navigating uncertainty.

Harness Ambiguity

Design

Our design philosophy is a synergy of interaction, product, and experience design that emphasizes a comprehensive user-centric approach.

Nimbula Cloud Services Research & Design

Simplifying Cloud Management

NimbulaSprints. Interaction Design. User Interviews.

Let’s talk about dashboards

When I started designing dashboards, I was overwhelmed. I've since learned key steps: 1) establish content, info hierarchy & jobs to be done; 2) craft stories with wireframes, layouts & data visualizations; 3) use visual design for values & emotions. Always test with real users & iterate.

June 11, 2019

Interaction Design

Interaction Design is designing how users will interact with products, environments, systems, and services.

It is architecting the flow of giving and receiving information in an experience.

TriNet: Setting a Unified Design Framework

Integrating Design and Engineering

TriNetDesign System. Interaction Design.

Visual Design

Visual Design is applying the visual language that connects products to users.

Rules & syntax, design systems, and overall look-and-feel amplify the interaction design into full product design.

Have capacity to learn from everything we do. Practice deliberately and explore growing your craft ever further.

Growth Mindset

Testing

Through user testing, we systematically observe and analyze how users utilize products, identifying pain points and opportunities for improvement.

Varian TrueBeam: Human Factors Benchmarking

Standardizing Varian FDA Testing

VarianHuman Factors. Usability Testing.

The Power of a Simple Usability Test

April 15, 2024